Beyond the Résumé: What Managers Really Look For

I am a Lead Business Analyst with over 18 years of experience, qualified life coach and Master Practitioner of NLP. This winning combination allows me to build rapport with individuals at all levels, taking the time to find out what makes them tick, which achieves great results. I am an excellent team manager, coaching and developing people to be the best version of themselves. Outside of business analysis, I run workshops for women on empowerment, getting them out of their own way and showing how to be a trailblazer for themselves, their children and their peers.

Rumbi Mtsambiwa is a global post-sales leader driving SaaS growth and enterprise transformation across various global regions including EMEA. With 10+ years of experience leading customer success and retention strategies, she specialises in turning complex challenges into scalable results. At OpenText, she leads global post-sales strategy for cloud cybersecurity solutions, managing a multi-million-dollar enterprise portfolio and shaping how value is delivered across the customer lifecycle. Her leadership is anchored in a personal growth philosophy—rooted in competence, passion, determination, and empathy—values she weaves into hiring, coaching, and team-building. She also serves on the Advisory Board of Daya Ventures East Africa and mentors future leaders through the Black Economists Network. Known for turning strategy into impact, Rumbi creates environments where people thrive and businesses unlock the full value of both their customers and their teams.

Nicole Ayesu Nelson is a consultant, Tech leader and Chair of Growing Hope Brockley. As the founder of Ayesu Consulting, she helps organisations foster inclusive, high-performing teams. A passionate speaker and facilitator, Nicole equips diverse talent with the skills to thrive, transforming leadership across finance, tech, and social impact.

An ambitious, conscientious, innovative, and entrepreneurial individual who is passionate about making a positive impact on the world through bringing people together.

Throughout her career, Catherine has achieved a lot from running two businesses (GLOW and Social) to making the career change into community management using her automation and communications expertise.

In her four years of automation and communications experience, she has achieved impressive statistics and achievements for the communities she's grown, including:

🌟 Automated seven businesses from enquiry to nurture and renewal - in fact one of them saw 9.37% of lost clients convert later on;

🌟 Trained and supported her teams to automate aspects of their roles to save them time;

🌟 Increased open rates and click rates of communities like Circl's where Catherine increased the open rate from 53.21% in Mar 22 to 71.87% in Sep 22 and Colorintech's where the average open rate is 75% and the click rate is 7.1%;

🌟 Has been awarded for managing one of the most engaged groups on LinkedIn and has maintained an 'Active Group' badge for the Colorintech community group.

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If you're interested in hearing more about her community building and communications expertise, then do drop a connection request! In addition, she has six years of speaking experience, including but not limited to:

🌟 Running workshops and training sessions on a variety of topics; 🌟 Hosting in-person and virtual events for audiences for small and large scale audiences;  🌟 Participated on multiple panels surrounding Diversity, Equity and Inclusion;

🌟 MC'd panel discussions both in-person and virtually;

🌟 Co-Hosted a Podcast and Social Media series on Business and the Impact of COVID on Students.